Foxbrush

Diversity, Equity & Inclusion

Introduction

Foxbrush Property is a residential managing agent who looks after blocks of flats in London zones 1 & 2. As well as professional colleagues in the housing industry and commercial clients, we work with many private individuals who live in the buildings we manage.

No matter your age, race, ethnicity, religion, sexual orientation, gender identity, neurodivergence or disability, you deserve to feel safe, respected and secure in your own home. We have therefore created this policy to reflect our commitment to diversity, equity and inclusion in everything that we do, and are proud to be the first residential managing agent in London to do so.

The aims and objectives set out in this statement are reflected in all of our internal policies,our ethos, and our ways of working. This is driven both by the moral case for diversity, equity and inclusion (a commitment to fairness, human rights and social justice) as well as our duty of care to our customers and tailoring our services to meet their needs.

Definitions

Foxbrush Property will comply with data protection law. This means that the personal data we hold about you must be:

  • Used lawfully, fairly, and in a transparent way;
  • Collected only for valid purposes that we have explained to you clearly and not used in any way that is incompatible with these purposes;
  • Relevant to the purposes we have told you about and limited to those purposes only;
  • Accurate and kept up to date;
  • Kept only for such time as is necessary for the purposes we have told you about; and
  • Kept securely.

What information does Foxbrush Property collect and process?

Diversity means that we are all different – in characteristics like our race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs, but also in many other ways such as our background, our experiences, how we think and how we like to communicate.

Equality means each individual or group of people is given the same resources or opportunities, whereas equity recognises that each person has different circumstances and allocates the exact resources and opportunities needed to reach an equal outcome.

At Foxbrush, we have chosen to focus on equity rather than equality because we recognise that each of our clients’ and customers’ needs are different and in order to provide the best possible service we must seek to meet these needs in a respectful and compassionate manner. 

Inclusion is understanding all of the above and embracing everyone for who they are.

Commitments

Foxbrush Property aims to be an organisation where diversity, equity and inclusion is an ever- present part of who we are and how we work.

We will:

  • Treat people respectfully, politely and fairly and with dignity;
  • Be tolerant, understanding and non-judgmental;
  • Constantly strive to get to know our customers better so we can provide services and resources that meet their needs;
  • Provide or secure special assistance for individuals who require it;
  • Consider how the decisions we make about buildings we manage might impact diversity, equity and inclusion and champion these considerations with our clients;
  • Deal effectively and quickly with complaints of unfair treatment or any form of discrimination;
  • Promote and ‘role model’ these commitments when working with colleagues, partners and suppliers in the property industry; and
  • Comply with our legal and regulatory duties with respect to diversity, equity and inclusion.

Data Privacy

When engaging with our clients and customers about diversity, equity and inclusion, we may collect personal data (including sensitive personal data) about you. At Foxbrush, we understand how important it is to keep your data safe, which is why we are proud to be signatories of the Real Estate Data (RED) Foundation’s Data Ethics Principles and to support their work in the industry.

All data is held securely and will only be processed in accordance with our Privacy Policy. Please refer to that document for more information about how we process your personal data.